|Triple Ring Necklace, back in stock and way prettier in person!|
Well, a few months after Christmas, the chain broke. It wasn't just a standard silver chain, either. I loved the rope chain and lamented the loss. I even tried to string the pendants on another chain, but nothing looked right.
Finally, I decided to contact Montana Silversmiths, who sold the necklace. I e-mailed them a photo of me wearing the necklace, asking if it would be possible to order a replacement chain. I explained that I received it as a gift for Christmas and wondered what the cost would be. (It's real silver, after all!)
I received a prompt reply back from their representative, asking for my mailing address. As the necklace had been purchased within the last year, they wanted to go ahead and send me a replacement free of charge. FREE. OF. CHARGE. The picture of me wearing my necklace and my honest dialogue/inquiry were enough to help them provide me a replacement while it was under warranty.
I can't say enough about this amazing customer service experience, so I'm putting it here on the blog. I would not hesitate to buy from this company in the future, and I am wearing my necklace as I type!
If you're a rider, there are TONS of horse/tack-inspired pieces, belt buckles, and more. I'm kind of digging this rope cuff myself!
|Twisted Rope Bracelet|
I also think these earrings would be perfect for Sissy.
|Storyteller Feather Earrings|
THANK YOU MONTANA SILVERSMITHS for your outstanding customer service. I love my necklace!